Customer Journey Mapping: The Secret to Understanding Your Customers

Sep 07, 2023 / by admin / in: Blog


Customer journey mapping, also known as user journey mapping, is a visual representation or diagram that outlines the steps and interactions a user or customer goes through when engaging with a product, service, or organization. It is a valuable tool in digital marketing, user experience (UX) design, and customer service because it helps teams better […]

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