Pharmacovigilance services and PTC Reporting

As pharmacovigilance service providers, we monitor digital channels such as: 

• Social media platforms
• Websites
• Digital campaigns
• Online communities

to identify potential adverse events and product technical complaints, followed by proper documentation and escalation.

We support pharma, health and wellness brands across the GCC, Europe, the UK, and Australia, adapting monitoring and reporting processes based on local market requirements and internal company workflows.

Absolutely. We work closely with internal PV teams, QPPVs, compliance teams, and regulatory departments to ensure all identified cases are documented and escalated through the correct process.

As pharmacovigilance service providers, once a potential adverse event or product complaint is identified, it is documented, reviewed, and escalated through the agreed reporting process within the required timelines and communication workflow.

Unlike traditional agencies, our digital pharmacovigilance services are supported by trained pharmacists and medical professionals who understand how to identify adverse events and product technical complaints accurately across digital platforms.

This helps us:

• Recognize ADRs and PTCs faster
• Understand patient and HCP communication more accurately
• Detect subtle safety signals
• Document cases with medical precision
• Support proper escalation and reporting workflows

Our Digital Pharmacovigilance and PTC Reporting service includes:

• Continuous monitoring of digital channels
• ADR detection and classification
• PTC identification and documentation
• Escalation for serious cases
• Reporting support for PV teams and QPPVs
• Daily, weekly, and monthly reports
• Multilingual monitoring in English, Arabic, and Dutch

We help pharma, health and wellness brands manage end-to-end digital pharmacovigilance processes without needing to build a separate internal monitoring team.